Talking to an agent
Calling about insurance for someone else: permission and privacy
You can call to ask general questions for someone else, but anything about their specific coverage or enrollment needs their permission. The easiest way is to have them on the line, even for a moment.
Ways to give permission
- Three-way call: they join and say it is fine for you to speak for them.
- Written permission or a signed form, which some insurers accept.
- A legal representative, such as an agent under a power of attorney, with documents to match.
What you can do without it
You can ask general questions, such as how a type of plan works or what an enrollment deadline is, without giving personal details.
Have this ready when you call
- Their name and date of birth
- Their phone number
- Any legal documents, if you are a representative
Common questions
Can I enroll them without them on the line?
Generally no. Enrollment requires their consent.
What if they cannot come to the phone?
Ask the agent what options exist, such as a call-back at a time they are available.
Related answers
Rather talk it through?
Call 855-367-1095 and a licensed agent will go through your situation with you. There is no charge to ask, and no obligation to enroll.
- Licensed insurance help
- No guaranteed eligibility, pricing, or availability
- Educational starting point
Information on this site is educational and does not guarantee eligibility, enrollment, pricing, or availability. It is not a recommendation to buy any specific plan or policy.